FrequentlyAsked Questions

Express Highs is a leading online headshop operating across Europe and beyond. We specialise in a wide catalogue of legal highs, herbal incense, herbal mixes, smoking products, research chemical products, party pills, bath salts, CBD, kratom, and much more.

Our mission is to provide enthusiasts, collectors, and researchers with a reliable, discreet, and professional shopping experience, backed by fast dispatch and outstanding customer service.

Express Highs has been serving customers as a trusted online headshop for several years. Over that time we have built a strong reputation for product quality, discreet packaging, and reliable delivery across the EU and UK.

We ship to most countries within the European Union as well as many international destinations. Available shipping regions are displayed at checkout. Please note that legal restrictions on certain products vary by country — it is your responsibility to verify the legality of any item in your jurisdiction before placing an order.

If you are unsure whether we deliver to your location, please contact our support team.

Our online headshop is available in 15 languages, including English, French, German, Spanish, Italian, Greek, Dutch, Polish, Romanian, Slovak, Swedish, Bulgarian, Croatian, Danish, and Hungarian.

You can shop and pay in British Pounds (£) or Euros (€). Use the currency selector at the top of any page to switch.

You can reach our customer support team via the Contact Us page on the website. We aim to respond to all enquiries within 24 hours on business days. For order-related questions, please have your order number ready.

Our catalogue is one of the most comprehensive of any online headshop in Europe. We carry:

Legal Highs Herbal Incense Resin Herbal Incense Bulk Herbal Incense Herbal Mixes Liquid Herbal Incense / C-Liquid Bath Salts Party Pills Kratom CBD Products Herbal Extracts Research Chemical Products Smoking Products & Accessories Variety Packs

All products are sold for their stated, lawful purposes only. None of our products are sold or intended for human consumption.

Legal highs is a colloquial term used in the headshop industry to describe products that — at the time of sale — are not classified as controlled substances under applicable local law. These products are sold strictly as novelty items, collector's pieces, or for other non-consumption purposes as labelled.

Express Highs stocks a wide range of legal highs. It is the buyer's sole responsibility to verify the legal status of any product in their country or region prior to purchase.

Our herbal incense and herbal mixes are sold exclusively as aromatic incense products for use in fragrance and home scenting. They are not intended for human consumption in any form.

We carry standard herbal incense, resin herbal incense, bulk herbal incense for larger orders, liquid herbal incense (C-liquid), and curated variety packs — offering something for every fragrance enthusiast and collector.

Bath salts listed in our headshop are sold strictly as novelty bath and relaxation products. All labelling and product descriptions refer to their intended ornamental or cosmetic use.

These products are not intended for human consumption and must be used only as directed on the product label. Please keep all products out of reach of children and pets, and store them in a cool, dry place away from direct sunlight.

Party pills are sold at Express Highs strictly as novelty collector's items. They are not sold or intended as dietary supplements, medicines, or for human consumption of any kind.

All party pills listed on our headshop are sold for novelty and collectible purposes only, in compliance with applicable regulations. Buyers must be at least 18 years of age and must use products only as labelled.

Research chemical products are chemical compounds sold strictly for legitimate scientific, analytical, and forensic laboratory research purposes. They are not intended for human consumption or for use in any context outside of a professional research environment.

Our research chemicals section carries a broad range of compound classes including arylcyclohexylamines, benzodiazepines, and more — all supplied with appropriate labelling and purity documentation where available.

By purchasing research chemical products from Express Highs, the buyer confirms they are a qualified researcher or professional and will use the compounds solely for lawful research purposes.

Yes. As a full-service online headshop, Express Highs carries a selection of smoking products and accessories. These include items commonly associated with the headshop and collector community. All smoking products are sold in compliance with applicable law and age restrictions.

Yes. Express Highs stocks a curated range of CBD products — including oils, resins, and extracts — as well as kratom products such as Bali resin. CBD products are legal in most European countries within permitted THC thresholds. Kratom's legal status varies significantly by country, so please verify local regulations before ordering.

Absolutely. We offer a dedicated Bulk Herbal Incense section for larger orders, as well as curated Variety Packs that let you sample a range of products at reduced cost. If you require wholesale quantities or custom bulk orders, please contact our team directly to discuss pricing and logistics.

Yes. We source all products — whether legal highs, herbal incense, bath salts, party pills, or research chemical products — directly from reputable manufacturers and suppliers. We perform regular quality checks and only carry items that meet our standards for consistency and authenticity. If you ever receive a product that does not match its description, please contact us immediately.

Ordering from our headshop is simple: browse the product categories, add items to your cart, then proceed to checkout. At checkout you will select your preferred shipping method and payment option. Once payment is confirmed, you will receive an order confirmation email with your order number.

You can browse our full catalogue without an account, but we recommend registering before your first order. A registered account lets you track orders, save your address details for faster checkout, manage a wish list, and view your complete order history. Registration is free and takes under a minute.

There is no mandatory minimum order value for standard products. However, certain bulk herbal incense offers or wholesale pricing tiers may have minimum quantity requirements. These are clearly indicated on the relevant product pages.

We process and dispatch orders quickly. If you need to modify or cancel your order, please contact us as soon as possible after placing it. We will do our best to accommodate changes, but we cannot guarantee amendments once an order has entered the fulfilment process. If your order has already been dispatched, please refer to our Returns policy.

When browsing any product — from legal highs to herbal incense to research chemicals — you can click the Add to Wish List button to save it for later. Your wish list is stored in your account and can be viewed and managed from the My Account area. Wish list items can be moved directly into your cart when you are ready to purchase.

Yes. You must be at least 18 years of age to purchase any products from Express Highs. By completing a purchase, you confirm that you meet this requirement. We reserve the right to refuse orders where we have reason to believe an underage individual is attempting to purchase. This policy applies to all product categories including herbal incense, bath salts, party pills, smoking products, and research chemical products.

Express Highs accepts several payment methods to make checkout as smooth as possible. Accepted options typically include bank transfer, cryptocurrency, and other alternative payment methods as listed at checkout. Available methods may vary by country.

If you have questions about a specific payment method, our customer support team can advise you before you place your order.

Yes. Our website uses SSL encryption to protect all data transmitted between your browser and our servers. We do not store your payment details on our servers. All transactions are handled through secure, verified payment processors.

Yes, cryptocurrency payments are accepted and offer a fast, private payment option that many of our headshop customers prefer. Accepted cryptocurrencies are listed at checkout. Please note that cryptocurrency payments are typically non-reversible, so double-check your order before confirming payment.

You will be charged in the currency you select on the site — either British Pounds (£) or Euros (€). If you are paying by bank transfer from a non-GBP/EUR account, your bank may apply a currency conversion fee. Please check with your bank for details.

Delivery times depend on your location and chosen shipping method. Most EU orders are delivered within 3–7 business days from dispatch. Expedited options with faster delivery windows may be available at checkout. International orders outside the EU may take longer depending on customs and local postal services.

Absolutely. All orders from our headshop are shipped in plain, discreet packaging with no logos or product descriptions on the outside. The sender name on the parcel will be a neutral name that does not indicate the contents or our brand. Your privacy is our priority.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the relevant carrier's tracking portal. You can also view your order status at any time by logging into your account and visiting the Order History section.

Shipping costs are calculated at checkout based on the weight of your order and your delivery location. We regularly run promotions offering free or discounted shipping above a certain order value — keep an eye on our homepage and newsletter for current offers.

If your order has not arrived within the estimated delivery window, please first check the tracking information provided in your dispatch email. If tracking shows no updates or your parcel appears lost, contact our customer support team with your order number and we will investigate promptly and work towards a resolution.

While rare, customs authorities in some countries do inspect international parcels. Express Highs only ships products that are legal in the country of dispatch. However, it is the buyer's responsibility to ensure that the products ordered are legal to import in their destination country. We recommend reviewing local regulations before ordering legal highs, herbal incense, bath salts, party pills, or research chemical products from abroad.

All products stocked by our headshop are legal at the point of sale under the laws of the jurisdiction from which they are dispatched. However, drug and substance laws differ significantly between countries, and a product that is legal in one country may be restricted or banned in another.

It is your sole responsibility to research and comply with the laws of your country or region before purchasing any legal highs, herbal incense, research chemical products, bath salts, or any other product from our catalogue. Express Highs accepts no liability for orders that are seized, refused, or result in legal consequences arising from the buyer's failure to verify legality.

Legislation surrounding legal highs, research chemical products, herbal mixes, and related items evolves continuously. Compounds that are unscheduled today may be controlled tomorrow. Express Highs monitors regulatory developments and removes or restricts products from sale as soon as they become subject to new legislation in key markets.

We strongly recommend that buyers stay informed about changes in drug legislation in their own country.

All products sold by Express Highs are sold for their stated, lawful purposes only:

Herbal incense & herbal mixes — sold for aromatic and fragrance purposes only.
Bath salts — sold as novelty bath and cosmetic products only.
Party pills — sold as novelty collector's items only.
Research chemical products — sold strictly for legitimate laboratory and scientific research only.
Smoking products — sold as accessories and novelty items in accordance with applicable law.

None of our products are sold or intended for human consumption.

Yes. Express Highs is committed to full compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws. We collect only the data necessary to process your order and provide support. You have the right to access, correct, or request deletion of your personal data at any time. Please review our Privacy Policy for full details.

If a product becomes illegal after your order is placed but before it is dispatched, we will contact you to discuss alternatives — including a store credit or refund. If the item has already been dispatched, we are unable to intervene. We advise all customers to monitor legislation in their country, particularly regarding legal highs and research chemical products, which are subject to frequent regulatory change.

Due to the nature of our products — which include herbal incense, herbal mixes, bath salts, and other consumable or perishable items — we are generally unable to accept returns once a product has been opened or used. Unopened, sealed items may be eligible for return within 14 days of receipt, subject to authorisation from our support team.

Research chemical products are non-returnable once dispatched due to safety and integrity requirements.

If your order arrives damaged or you receive the wrong item, please contact our customer support team within 48 hours of delivery. Please include your order number, a description of the issue, and photographs where possible. We will arrange a replacement or refund as quickly as possible.

Once a refund has been approved, it is typically processed within 5–10 business days. The time for the refund to appear in your account may vary depending on your payment method and bank. Cryptocurrency refunds may be subject to exchange rate fluctuations at the time of processing.

Exchanges are considered on a case-by-case basis. Please contact our support team with your order number and the details of the exchange you would like. We will confirm whether an exchange is possible given the specific products involved. As a rule, exchanges are only available on sealed, unopened items.

Your personal data is never sold to third parties. We only share the minimum information necessary — such as your name and delivery address — with our shipping carriers in order to fulfil your order. All data handling is conducted in accordance with GDPR and our Privacy Policy.

We use a discreet billing descriptor on all transactions. The name that appears on your bank statement will not reference our headshop brand or product categories. If you have specific concerns about billing discretion, please contact our support team before placing your order.

We use industry-standard security measures including SSL/TLS encryption and secure password hashing to protect your account data. We recommend using a strong, unique password for your Express Highs account and enabling any available two-factor authentication. Never share your login credentials with anyone.

Yes. Like all modern e-commerce sites, we use cookies to maintain your session, remember your cart, and improve site performance. You can manage cookie preferences through your browser settings. Non-essential analytics cookies can be declined without affecting your ability to shop. See our Cookie Policy for full details.

All products are sold for their described and lawful purposes. When used as directed on the label, products such as herbal incense, bath salts, and other items are appropriate for their stated use. None of our products are intended for human consumption, and using them in any manner other than as directed on the product label carries risks that Express Highs is not responsible for.

Research chemical products should be handled only by qualified professionals in appropriate laboratory settings, wearing suitable personal protective equipment.

"Not for human consumption" is a standard legal disclaimer used throughout the headshop, novelty, and research industries. It means that the product has not been assessed, tested, or approved for ingestion, inhalation, or any other form of internal use by humans, and that it is sold strictly for its described lawful purpose — be that as an incense product, a cosmetic bath product, a novelty collector's item, or a research compound.

Express Highs applies this designation across our full catalogue of legal highs, herbal mixes, herbal incense, bath salts, party pills, and research chemical products.

Yes, absolutely. All products sold by Express Highs — including herbal incense, bath salts, party pills, and research chemicals — must be stored securely and kept entirely out of reach of children, minors, and pets at all times. These are not consumer products intended for unsupervised household use.

Yes. All products are dispatched with appropriate product labelling indicating the contents, intended use, and any relevant warnings. Research chemical products are labelled with the compound name, purity, and handling precautions. Please read all product labelling carefully before handling.

In the event of accidental exposure or misuse of any product, seek medical attention immediately and contact your local emergency services or poison control centre. Provide medical personnel with the product label or packaging. Express Highs strongly encourages responsible handling of all products in accordance with their stated purpose.

Click My Account → Register at the top of any page. Fill in your name, email address, and a password. You will receive a confirmation email — click the link inside to activate your account. You're then ready to shop our full range of legal highs, herbal incense, party pills, bath salts, and more.

On the Login page, click "Forgotten Password" and enter your registered email address. You will receive a password reset link within a few minutes. If you don't see it, check your spam or junk folder. If you continue to have trouble, contact our support team.

Yes. Log in to your account and go to My Account → Account Details to update your name, email address, phone number, or delivery address. Changes take effect immediately. If you are unable to update your details, please contact support.

To request account deletion and removal of your personal data, please contact our support team with your registered email address. In line with GDPR, we will process your request within 30 days. Please note that some data may need to be retained for a limited period for legal and accounting purposes.

Every marketing email we send contains an Unsubscribe link at the bottom. Clicking it will remove you from our mailing list within 48 hours. You can also manage your email preferences directly in the My Account section of the website.